{"id":7022,"date":"2025-05-20T14:29:36","date_gmt":"2025-05-20T13:29:36","guid":{"rendered":"https:\/\/rigel.seaward1.wpenginepowered.com\/?page_id=7022"},"modified":"2025-05-23T14:52:11","modified_gmt":"2025-05-23T13:52:11","slug":"support-ticket","status":"publish","type":"page","link":"https:\/\/www.rigelmedical.com\/support-ticket\/","title":{"rendered":"Raise a support ticket"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4m38by-34cb32daaa51f24889bb642903910ae5\">\n.avia-section.av-4m38by-34cb32daaa51f24889bb642903910ae5{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.rigelmedical.com\/wp-content\/uploads\/sites\/3\/2025\/05\/bg10.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-4m38by-34cb32daaa51f24889bb642903910ae5 .av-section-color-overlay{\nopacity:0.5;\nbackground-color:#000000;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-4m38by-34cb32daaa51f24889bb642903910ae5 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-50 av-height-50  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='50' data-av_min_height_opt='50'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7022'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-17znw9a-ad82c991bcc9045d20ef5ca1e478de25 av_one_half  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-48qh8e-370813ade185e40764dd27e39bf6719c\">\n#top .av_textblock_section.av-48qh8e-370813ade185e40764dd27e39bf6719c .avia_textblock{\nfont-size:16px;\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-48qh8e-370813ade185e40764dd27e39bf6719c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h1>Raise a support ticket<\/h1>\n<\/div><\/section><br \/>\n<div  class='avia-buttonrow-wrap av-mb0uyg6k-91747b6d22d59094ff1b083fd7b78de0 avia-buttonrow-left  avia-builder-el-3  el_after_av_textblock  avia-builder-el-last  support'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_buttonrow_item-3d4f2c283c64353026ce533ffeada49b\">\n#top #wrap_all .avia-button.av-av_buttonrow_item-3d4f2c283c64353026ce533ffeada49b{\npadding:15px 45px 15px 45px;\nmargin-bottom:5px;\nmargin-right:5px;\n}\n<\/style>\n<a href='#'  class='avia-button av-av_buttonrow_item-3d4f2c283c64353026ce533ffeada49b avia-icon_select-no avia-size-small avia-color-theme-color'   aria-label=\"Click here to create a support ticket\"><span class='avia_iconbox_title' >Click here to create a support ticket<\/span><\/a>\n<\/div><\/p><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-10v17ny-c84c982279f93e2bc9c4a6b7279e35a1 main_color avia-section-default avia-no-border-styling  avia-builder-el-4  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7022'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-z000ny-fa10ea79d037c6862ae9bc2b63e026e6 av_one_full  avia-builder-el-5  avia-builder-el-no-sibling  first flex_column_div  '     ><section  class='av_textblock_section av-w3py26-ba607566ebf0763e0bf0fe62d37c33cf '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>We have changed how you can get Technical Support from Rigel Medical<\/h2>\n<p>If you need any help with your tester, software or accessories, please click on the button below to raise a support ticket. We will get back to you with an answer as soon as we can.<\/p>\n<p>Please make sure you complete all fields on the form as thoroughly as possible,\u00a0<b>giving as much detail<\/b>\u00a0about your question\/issue as you can. This will help speed up our the answers we need internally to give you a solution.<\/p>\n<hr \/>\n<h3>Why have we changed the way we provide technical support?<\/h3>\n<p>By going to a ticketing system it allows us to do several things:<\/p>\n<ol>\n<li>We can spend more time answering questions and solving issues. Phone calls take longer, making it harder for other people to get the help they need.<\/li>\n<li>We can keep track of questions so we can notice trends and add any questions to our website so anyone needing the same help in future can find it on our website.<\/li>\n<li>It means that we can answer simple questions quickly.<\/li>\n<li>We can call you if we are unable to help you through the ticketing system.<\/li>\n<\/ol>\n<hr \/>\n<h3>Response times<\/h3>\n<p>We aim to respond to your support ticket within 24 business hours.<\/p>\n<p>Resolution times may vary due to complexity of issue. In some cases we may need to escalate your query to our Engineers to ensure we are giving you the best possible answer.<\/p>\n<p>Our normal business hours are 08:30 &#8211; 17:00 Monday &#8211; Thursday and 08:30 &#8211; 15:00 Friday (GMT). We will reply to your ticket during these hours.<\/p>\n<p>Business hours will vary during UK national holidays and if there is any disruption to normal business activity.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mawjzxtf-6c7488003572fe99794e5068c0723f59\">\n#top .hr.hr-invisible.av-mawjzxtf-6c7488003572fe99794e5068c0723f59{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-mawjzxtf-6c7488003572fe99794e5068c0723f59 hr-invisible  avia-builder-el-7  el_after_av_textblock  el_before_av_buttonrow '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-buttonrow-wrap av-mb0uym6k-b3fdda94cd89f2dc6e9194145c52e4a7 avia-buttonrow-left  avia-builder-el-8  el_after_av_hr  avia-builder-el-last  support'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_buttonrow_item-3d4f2c283c64353026ce533ffeada49b\">\n#top #wrap_all 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aria-label=\"Find out more\"><span class='avia_iconbox_title' >Find out more<\/span><\/a><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7022","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Raise a support ticket - Rigel Medical<\/title>\n<meta name=\"description\" content=\"Rigel Medical has supported Biomedical Engineers worldwide for over 30 years with reliable medical device test solutions and expert training to ensure equipment safety such as Raise a support ticket.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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